What sort of guarantee do you offer?
In most cases, our suppliers offer their own product warranties and guarantees.
Should you be unsure of exactly what they are, then please contact our Customer
Care Team on 0800 085 2543 who will be happy to advise you.
What is the returns policy?
You may return any UNOPENED delivered products you have
purchased within 7 working days of delivery for any reason. You must notify us
in writing via email or post within 7 working days of delivery.
If you are returning a product for any reason, except damage or manufacturer
defect, you must pay the costs of returning the products to us or our
suppliers. Where the product has been opened we will deduct the difference for
selling this opened product as a second. On request, we will collect the
products from you, but the cost of this will be charged to you and we may
deduct this from the refund.
Additionally, if the product delivered to you is not what you ordered, does not
correspond with its description, the product delivered is not of a satisfactory
quality or the product arrives damaged or faulty, we may replace the item or
affected parts. You can also cancel the order and receive a full refund. You
will not be charged for the cost of returning an unapproved substitute or
defective product.
If a product arrives in a damaged condition, you must make a note on the
carrier's delivery consignment note, where possible, and inform us within 7
working days of the delivery.
If the product becomes defective soon after 7 working days have passed, TCW PLC
will, at our discretion, repair the product, replace the product or refund you.
You will not be charged for the cost of returning a defective product.
We will not accept returns or cancellations if the products have been altered by
applying chemicals or paints to the surfaces or by altering or customising the
product in any way that could be deemed as you using or treating the products
as your own.
While in your possession, you must keep any products you intend to return to us
in good condition. Products must be returned in the same condition as they were
delivered. If products were delivered flat packed, they must be returned in the
same way. Every effort must be taken to ensure that the return product (s) are
packed well to avoid damage or loss of parts in transit.
Products returned which cannot be re-sold as new due to damage or wear and tear
may be subject to a reduction in the refund given.
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